Privacy Policy

Information We Collect

We collect information you provide directly when filling prescriptions, requesting refills, scheduling immunizations, or contacting us — including name, contact details, date of birth, insurance information, and prescription history.

We may also collect limited technical information automatically when you visit our website (such as IP address, browser type, and pages visited) to help us improve our services.

How We Use Your Information

Your information is used solely to fill prescriptions accurately, coordinate with your prescribers and insurance, deliver pharmacy services you've requested, and communicate with you about your care.

We do not sell your personal or health information.

HIPAA Compliance

Auburn Pharmacy & Home Health Care is a HIPAA-covered entity. Protected Health Information (PHI) is handled in strict accordance with federal regulations. You have the right to access your records, request amendments, and receive a copy of our Notice of Privacy Practices upon request.

Sharing of Information

We share information only as needed to fulfill your prescriptions and as required by law — including with your prescribing physicians, your insurance plan, and licensed wholesale suppliers. We never share your information with marketers.

Data Security

We use physical, technical, and administrative safeguards designed to protect your information. No system is perfectly secure, but we work hard to safeguard the data entrusted to us.

Your Choices

You may request access to or correction of your records, opt out of refill reminders, or ask questions about how we use your data at any time. Contact us by phone or in person to do so.

Contact

Questions about this policy? Stop by 689 Southbridge St, Auburn, MA, or call (508) 832-6511. Our pharmacist on duty can answer privacy questions or refer you to our Privacy Officer.